Terms and Conditions
1. Introduction
Welcome to Emendari, your trusted educational platform designed specifically for medical students. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and all associated content, including but not limited to comprehensive notes, multiple-choice questions (MCQs), progress tracking tools, and other study materials (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from accessing or using the Platform. These Terms constitute a legal agreement between you ("User") and Emendari ("we," "us," or "our"). We are a UK-based company dedicated to providing educational resources for students at Medical University - Sofia (MUS) and other institutions. The Platform aims to enhance your learning experience by delivering tailored content aligned with your syllabus and academic goals. Please read these Terms carefully, as they outline your rights, obligations, and the conditions of using Emendari. If you have any questions or concerns about these Terms, please contact us at [email protected].
2. Definitions
For the purposes of these Terms and Conditions ("Terms"), the following definitions apply:
"Platform": Refers to the Emendari website, services, and all associated content, including but not limited to notes, multiple-choice questions (MCQs), progress tracking tools, educational videos, and any other resources provided to users. "User" or "You": Refers to any individual accessing or using the Platform, including but not limited to students, prospective students, or any other individual with an account on Emendari. "Content": Refers to all materials provided on the Platform, including but not limited to written notes, MCQs, images, diagrams, videos, and other educational resources created by or licensed to Emendari. "Subscription": Refers to the paid access plan that provides users with enhanced access to the Platform, including full notes, a question bank, and additional features as described on the website. "Free Account": Refers to the limited access account available at no cost, which provides access to select resources on the Platform. "Services": Refers to all functionality offered through the Platform, including access to educational materials, subscription features, and user support. "Third-Party Services": Refers to any external websites, applications, or services that are linked to or integrated with the Platform, but not operated or controlled by Emendari. "Account": Refers to the personalised profile created by a User to access the Platform and its features. "Terms": Refers to these Terms and Conditions, including any updates or amendments. "Emendari" or "We": Refers to the legal entity that owns and operates the Platform, including its employees, affiliates, and authorised representatives.
3. Eligibility
By accessing or using the Platform, you confirm that you meet the following eligibility requirements: Age Requirement: You must be at least 18 years old to use the Platform. If you are under 18, you may only access the Platform with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. Academic Use: The Platform is designed exclusively for academic purposes, specifically for medical students. By using the Platform, you confirm that you are accessing it for personal, educational purposes and not for commercial or competitive purposes. Accurate Information: When creating an account, you agree to provide accurate, current, and complete information. You are responsible for keeping your account information updated and accurate at all times. Prohibited Access: You may not use the Platform if: You have previously been banned or had your account terminated by Emendari. Your use of the Platform violates any applicable laws or regulations in your jurisdiction. Legal Compliance: By accessing or using the Platform, you confirm that your actions comply with all applicable local, national, and international laws and regulations. If you do not meet these eligibility requirements, you are prohibited from accessing or using the Platform. Emendari reserves the right to terminate or suspend access to any User who violates these eligibility requirements.
4. Account Creation and Responsibilities
To access certain features of the Platform, including full access to notes, MCQs, and other educational resources, you must create an account. By creating an account, you agree to the following: You must provide accurate, current, and complete information during the registration process, including your name, email address, and any other details required by Emendari. Failure to provide accurate information may result in the suspension or termination of your account. Emendari reserves the right to implement additional verification steps, such as email confirmation, to ensure the authenticity of accounts. Each User is permitted to create and maintain only one account. Accounts are non-transferable and must only be used by the registered User. You are responsible for maintaining the confidentiality of your login credentials (e.g., username and password). Emendari will not be held liable for any unauthorised access or actions performed under your account. Sharing your account credentials with others is strictly prohibited. Using another person’s account to access the Platform is not allowed. You are solely responsible for all activities conducted under your account, including but not limited to accessing content, interacting with the Platform, or making payments. If you suspect any unauthorised use of your account, you must notify Emendari immediately at [email protected]. Users found engaging in fraudulent or misleading activity may have their accounts terminated without prior notice. You may delete your account at any time by contacting Emendari support at [email protected]. Emendari reserves the right to suspend or terminate your account for violations of these Terms or any activity deemed harmful to the Platform.
5. Subscriptions and Payments
Access to premium features and full content on the Platform is provided through a paid subscription. By subscribing to Emendari, you agree to the following terms related to subscriptions and payments: A free account provides limited access to the Platform, including selected notes and MCQs. Features such as full syllabus access, progress tracking, and advanced tools are restricted to paid subscribers. Paid subscriptions grant full access to the Platform’s content and features, as detailed on the subscription page. Subscription tiers and pricing are displayed at the time of purchase and may vary depending on promotional offers or regional pricing. Subscriptions must be paid using the payment methods provided on the Platform (e.g., credit/debit cards, PayPal). All payments are processed securely through third-party payment gateways. Subscriptions are billed on a recurring basis (e.g., monthly or annually) depending on the selected plan. You authorise Emendari to charge your payment method automatically at the start of each billing cycle. If a payment fails, Emendari may suspend your subscription until the payment is successfully processed. You will be notified of any payment issues via the email associated with your account. Refunds may be granted under certain conditions, such as if you cancel within a specified period (e.g., 7 days) and have not accessed significant portions of the content. Requests for refunds must be submitted to [email protected], and Emendari reserves the right to approve or deny refund requests at its sole discretion. Refunds will not be issued for partial months of service or unused subscription periods. You may cancel your subscription at any time via your account settings or by contacting Emendari support. Your access to premium features will continue until the end of your current billing cycle. Emendari reserves the right to cancel your subscription for reasons including but not limited to non-payment, misuse of the Platform, or violations of these Terms. Emendari may adjust subscription pricing from time to time. You will be notified of any changes at least 30 days in advance. Price changes will apply to future billing cycles and not to the current subscription period. Existing subscribers may retain their original pricing for a limited time as determined by Emendari.
6. Use of the Platform
By accessing and using the Emendari Platform, you agree to the following rules and guidelines, which are designed to ensure a positive, safe, and effective experience for all users: The Platform is intended solely for personal, academic use. You may use the notes, MCQs, and other resources to support your learning and exam preparation. Content from the Platform must not be used for any commercial purposes, such as reselling, distributing, or incorporating into third-party educational tools or services. You are granted a limited, non-exclusive, and revocable licence to access and use the Platform for its intended purposes. This licence does not transfer ownership of any content or intellectual property. To maintain the integrity and functionality of the Platform, the following activities are strictly prohibited: Copying, downloading, sharing, or distributing any content from the Platform without explicit written permission from Emendari. Sharing your login credentials or allowing others to access your account is prohibited. Each account is for individual use only. Engaging in activities that harm the Platform, including hacking, spamming, or introducing malicious software. Attempting to reverse engineer, decompile, or extract the underlying code or data from the Platform. Creating fake accounts, impersonating others, or providing false information. By using the Platform, you agree to: Respect other users and the Platform’s staff. Report any bugs, errors, or issues to Emendari to improve the Platform’s functionality. Use the Platform in compliance with all applicable laws and regulations. Emendari reserves the right to suspend or terminate your account without prior notice if you violate these Terms or engage in prohibited activities. In cases of suspected misuse, Emendari may conduct an investigation and take appropriate action, including removing access or involving legal authorities. Emendari reserves the right to monitor activity on the Platform to ensure compliance with these Terms. This may include reviewing usage data and content access. Users found violating these Terms may face account suspension, termination, or legal action, depending on the severity of the breach. While Emendari strives to provide accurate and reliable educational content, the Platform does not guarantee that all materials are free from errors or omissions. Users are advised to cross-reference with official academic materials. It is the User’s responsibility to ensure that their use of the Platform aligns with their academic requirements and institutional guidelines.
7. Intellectual Property
Emendari respects and protects intellectual property rights. By using the Platform, you acknowledge and agree to the following terms regarding the ownership and use of intellectual property: All content on the Platform, including but not limited to notes, MCQs, diagrams, images, videos, progress tracking tools, and other resources (collectively, "Content"), is the exclusive property of Emendari or its licensors. This Content is protected under applicable copyright, trademark, and other intellectual property laws. The "Emendari" name, logo, and any related branding are trademarks owned by Emendari. You may not use these trademarks without prior written consent. Emendari grants you a limited, non-exclusive, non-transferable licence to access and use the Content solely for your personal, educational purposes. This licence does not grant you ownership of the Content or any intellectual property rights therein. You may not copy, distribute, reproduce, modify, publicly display, or create derivative works of the Content without prior written permission from Emendari. Using Content for commercial purposes or reselling it in any form is strictly prohibited. If you contribute content to the Platform (e.g., comments, feedback, or suggestions), you retain ownership of your submissions. By submitting content, you grant Emendari a worldwide, royalty-free, perpetual, and irrevocable licence to use, reproduce, modify, distribute, and display your content for the operation, improvement, or promotion of the Platform. You agree not to upload or share content that violates intellectual property laws, contains offensive material, or infringes on the rights of others. If you believe that your intellectual property rights have been violated on the Platform, please contact Emendari at [email protected] with the following information: A description of the alleged infringement. Evidence of ownership of the intellectual property. Contact information for follow-up. Emendari will investigate all reported violations and may remove infringing content, suspend user accounts, or take further action as deemed necessary. Emendari reserves the right to terminate accounts or restrict access to the Platform for Users found in violation of intellectual property laws or these Terms.
8. User-Generated Content
Emendari may allow Users to contribute content to the Platform, such as comments, feedback, or other materials ("User-Generated Content"). By submitting such content, you agree to the following terms: You retain ownership of any User-Generated Content that you submit to the Platform. By submitting content, you affirm that you own the rights to the material or have obtained all necessary permissions to use and share it. By submitting User-Generated Content, you grant Emendari a worldwide, royalty-free, perpetual, non-exclusive, transferable, and irrevocable licence to use, reproduce, modify, adapt, publish, distribute, and display your content in connection with the operation and promotion of the Platform. You agree that any content you submit to the Platform will: Be accurate, relevant, and free of misleading information. Not infringe on the intellectual property, privacy, or other rights of third parties. Not contain harmful, offensive, or illegal material, including but not limited to: Hate speech, harassment, or discrimination. Obscene or pornographic material. Malware, viruses, or other harmful components. Emendari reserves the right (but is not obligated) to monitor, review, or remove User-Generated Content that violates these Terms or is deemed inappropriate. Users may report inappropriate or infringing content to [email protected]. Emendari will investigate and take action where necessary. You agree not to: Use the Platform to upload or share content that contains false, defamatory, or malicious information. Impersonate another individual or falsely represent your affiliation with any person or entity. Use User-Generated Content to solicit business or promote competing services. You are solely responsible for the content you submit to the Platform. Emendari disclaims all liability for User-Generated Content, including its accuracy or appropriateness. You agree to indemnify and hold harmless Emendari from any claims, losses, or damages arising from User-Generated Content that you submit or actions related to such content. Emendari reserves the right to remove or disable access to User-Generated Content without prior notice if it violates these Terms or applicable laws. Users who repeatedly submit content that violates these Terms may have their accounts terminated.
9. Prohibited Activities
To maintain the integrity and security of the Platform, you agree not to engage in the following prohibited activities. Violating these terms may result in the suspension or termination of your account and legal action where applicable Copying, downloading, distributing, or reproducing Content from the Platform without explicit permission from Emendari. Using the Platform’s materials for commercial or competitive purposes. Using the Platform to promote, engage in, or facilitate unlawful activities, including but not limited to fraud, identity theft, or unauthorised data collection. Attempting to bypass or disable security measures, access controls, or subscription-based restrictions on the Platform. Introducing viruses, malware, or other harmful components that could damage or disrupt the Platform or its Users. Engaging in behaviour that harasses, abuses, or threatens other Users, Emendari staff, or third parties. Sending unsolicited messages, advertisements, or promotional content through the Platform or to other Users. Providing inaccurate or misleading information during account creation or in any interactions on the Platform. Impersonating another person, organisation, or entity, or falsely claiming affiliation with Emendari. Using or sharing intellectual property owned by Emendari or other Users without proper authorisation. Attempting to reverse engineer, decompile, or extract the Platform’s source code, data, or proprietary technology. Interfering with the proper functioning of the Platform, including but not limited to overloading servers, launching denial-of-service attacks, or exploiting vulnerabilities. Using bots, crawlers, or scraping tools to extract data or interact with the Platform without explicit permission. Accessing or attempting to access another User’s account or restricted areas of the Platform without authorisation. Attempting to access, collect, or distribute personal information about other Users without their consent. Emendari reserves the right to suspend or terminate accounts involved in prohibited activities without prior notice. Users found engaging in prohibited activities may face legal consequences, including civil and criminal penalties. In the event of violations, Emendari may notify relevant authorities or affected parties as required by law. If you have questions or need clarification regarding these prohibited activities, please contact [email protected].
10. Termination
Emendari reserves the right to suspend, restrict, or terminate your access to the Platform under certain conditions, as outlined below. By using the Platform, you agree to the following terms regarding termination of service: You may terminate your account at any time by contacting Emendari support at [email protected] through your account settings on the Platform. Upon termination, you will lose access to all premium features, Content, and progress tracking associated with your subscription. If you cancel your paid subscription, your access to premium features will remain active until the end of your current billing cycle. Your account may be terminated or suspended immediately if you violate these Terms or engage in prohibited activities, as outlined in Section 9. Failure to pay subscription fees or resolve payment issues may result in the suspension or termination of your account. Accounts found to be associated with fraudulent, misleading, or unauthorised activities may be terminated without prior notice. Emendari reserves the right to deactivate or delete accounts that have been inactive for an extended period (e.g., 12 months) without a valid subscription. Users will be notified before account deactivation. Upon termination, you will no longer have access to the Platform, including all Content, MCQs, progress tracking, and subscription features. Emendari may retain your account data and activity history for a period of time as required by law or for legitimate business purposes, as outlined in our Privacy Policy. If you wish to delete your data permanently, you must make a formal request to [email protected]. No refunds will be issued for the remaining period of a paid subscription following termination, except as outlined in Section 5 (Refund Policy). If your account has been terminated or suspended, you may contact Emendari support to request reinstatement. Approval is at Emendari’s sole discretion and may require compliance with additional conditions. Users whose accounts have been terminated for violations of these Terms are prohibited from creating new accounts without prior written consent from Emendari. Emendari reserves the right to modify, suspend, or discontinue any part of the Platform at any time, including its availability to Users. Users will be notified in advance of significant changes, except in cases of emergency or unforeseen circumstances. For any questions or concerns about account termination, please contact [email protected].
11. Disclaimer of Warranties
The use of the Emendari Platform and its Content is provided on an "as-is" and "as-available" basis. By accessing and using the Platform, you acknowledge and agree to the following disclaimers: While Emendari strives to provide accurate, reliable, and up-to-date educational materials, the Platform does not guarantee that all Content is free from errors, omissions, or inaccuracies. Users are encouraged to verify the information provided on the Platform with official academic sources or textbooks. Content created by third-party contributors or external resources integrated into the Platform is not guaranteed to meet specific academic or professional standards. The Platform is designed to supplement your studies and improve your understanding of academic material, but Emendari does not guarantee specific outcomes, including passing exams or achieving academic success, as these depend on individual effort and other factors. While Emendari aligns its materials with specific syllabi (e.g., MUS curriculum), there may be variations in content relevance or coverage. Emendari does not warrant that the Platform will operate uninterrupted or error-free. Temporary downtime may occur due to maintenance, technical issues, or factors beyond Emendari’s control. While Emendari implements reasonable security measures, it cannot guarantee that the Platform will be free from cyber-attacks, viruses, or other harmful components. The Platform may contain links to third-party websites or services. Emendari does not endorse or take responsibility for the availability, accuracy, or practices of these external platforms. Any tools or integrations provided by third-party services (e.g., payment processors, email tools) are used at your own risk. To the fullest extent permitted by law, Emendari disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. The use of the Platform, its Content, and services is entirely at your own risk. Emendari is not responsible for any damages, losses, or issues arising from your use of the Platform. For questions or concerns regarding these disclaimers, please contact [email protected].
12. Limitation of Liability
To the fullest extent permitted by law, Emendari limits its liability for any damages or losses arising from your use of the Platform. By accessing or using Emendari, you agree to the following terms: Emendari and its directors, employees, partners, and affiliates shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from. Your use or inability to use the Platform. Errors, omissions, or inaccuracies in the Platform’s Content. Delays, interruptions, or unavailability of the Platform. Emendari is not responsible for any decisions made or actions taken based on the information provided on the Platform, including but not limited to academic or professional consequences. Emendari is not liable for any issues, damages, or losses caused by third-party services integrated with the Platform (e.g., payment processors, email tools, or linked websites). Emendari is not responsible for the availability, accuracy, or content of third-party websites linked to or referenced on the Platform. You are solely responsible for maintaining the confidentiality of your account and for all activities that occur under your account credentials. Emendari shall not be liable for the loss of any data or progress stored on the Platform. Users are encouraged to keep personal backups where necessary. Emendari’s total liability to you for any claims arising out of or relating to your use of the Platform, whether in contract, tort, or otherwise, shall not exceed the total amount of fees you have paid to Emendari in the 12 months preceding the claim. Some jurisdictions may not allow limitations on certain types of damages. In such cases, Emendari’s liability will be limited to the maximum extent permitted by applicable law. You agree to indemnify, defend, and hold harmless Emendari and its affiliates, employees, and partners from any claims, losses, damages, or expenses (including reasonable legal fees) arising from: Your violation of these Terms. Your misuse of the Platform. Any infringement of intellectual property or other rights resulting from your use of the Platform. For any questions regarding this Limitation of Liability, please contact [email protected].
13. Refund Policy
Emendari strives to ensure that our Users are satisfied with their experience. However, to maintain fairness and transparency, the following refund policy applies to all paid subscriptions and purchases made through the Platform: Refund requests must be submitted to [email protected] within 7 days of the initial payment. Refunds will only be granted if you have not accessed a significant portion of the Platform’s Content (e.g., notes, MCQs, or other premium features). If your subscription began with a free trial, no refunds will be issued for the billing period that begins after the trial ends. Subscriptions purchased through promotional discounts or special offers are non-refundable unless otherwise specified. Refunds will not be provided for partial months of service or unused subscription periods. If your account is suspended or terminated due to a violation of these Terms, you will not be eligible for a refund. Refunds will not be issued simply because you no longer wish to use the Platform. To request a refund, send an email to [email protected] with the following information: Your full name and account email address. Details of the payment (e.g., date, amount, and subscription plan). A brief explanation of why you are requesting the refund. Refund requests will be reviewed within 5 business days of receipt. Approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider. In rare cases, Emendari may approve a refund outside of the standard policy at its sole discretion. This may include situations such as accidental duplicate payments. If technical errors or downtime prevented you from accessing the Platform for a significant period, you may request compensation or a refund. If you initiate a chargeback through your bank or payment provider without a valid reason, Emendari reserves the right to suspend your account and dispute the chargeback. Before initiating a chargeback, please contact [email protected] to resolve the issue directly. For any questions or assistance regarding our refund policy, please contact [email protected].
14. Privacy Policy Reference
At Emendari, protecting your privacy and personal data is a top priority. This section provides an overview of how your information is handled, with a reference to our full Privacy Policy for detailed information. When you use the Platform, we collect certain information, including: Personal details (e.g., name, email address) provided during account registration. Payment information for subscription processing (processed securely by third-party payment providers). Usage data (e.g., accessed notes, completed MCQs) to improve your experience. The Platform uses cookies and similar technologies to enhance functionality, personalise content, and analyse user activity. Details are available in our full Privacy Policy. Your data is used to: Provide access to the Platform and its features. Process payments and manage subscriptions. Improve Platform functionality and customise your experience. If you opt in, we may use your email address to send updates, promotions, or newsletters. You can unsubscribe from these communications at any time. We may share your data with third-party service providers for purposes such as payment processing, email communication, and analytics. These providers are contractually obligated to protect your information. We may disclose your information if required to do so by law or in response to valid legal requests. You have the right to access, update, or delete your personal data stored on the Platform. For assistance, contact [email protected]. You may request a copy of your data in a portable format. Your data will be retained for as long as necessary to provide the Platform’s services or comply with legal obligations. For detailed information on how your data is collected, used, and protected, please review our complete Privacy Policy. If you have any questions or concerns about your privacy or data protection, please contact us at [email protected].
15. Governing Law and Jurisdiction
These Terms and Conditions, and any disputes or claims arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the United Kingdom. By using the Emendari Platform, you agree to the following terms regarding legal jurisdiction: These Terms shall be governed by the laws of England and Wales, without regard to its conflict of law principles. Any issues not expressly addressed in these Terms shall be interpreted in accordance with applicable UK laws. You agree that any disputes or legal proceedings related to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts located in England and Wales. If you access the Platform from outside the United Kingdom, you are responsible for ensuring that your use of the Platform complies with local laws and regulations in your jurisdiction. Before initiating formal legal proceedings, you agree to attempt to resolve any disputes with Emendari amicably by contacting a[email protected]. In the event that disputes cannot be resolved through negotiation, you and Emendari may agree to mediate or arbitrate the matter in accordance with applicable UK rules. If mediation or arbitration is not pursued or unsuccessful, legal proceedings will be held in the courts of England and Wales. Any claim or cause of action arising out of or related to your use of the Platform must be filed within one (1) year after such claim or cause of action arose. Claims filed after this period will be permanently barred. If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. For questions or concerns about this section, please contact [email protected].
16. Changes to the Terms
Emendari reserves the right to update, revise, or modify these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. By continuing to use the Platform, you agree to the updated Terms. This section outlines the process and your responsibilities regarding changes to the Terms. If we make significant changes to these Terms, we will provide you with advance notice through one or more of the following methods: Email notification sent to the address associated with your account. An announcement or pop-up notification on the Platform. Updates posted on the Emendari website. Changes to these Terms will take effect on the date specified in the notification. If no date is specified, changes will be effective immediately upon being posted. It is your responsibility to review these Terms periodically to stay informed of any updates or modifications. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Platform and may cancel your account. Minor changes to these Terms (e.g., clarifications or grammatical corrections) may not be accompanied by formal notification but will still be reflected in the latest version available on the Platform. Previous versions of these Terms will be archived and available upon request by contacting [email protected]. If you have any questions or concerns about changes to these Terms, please contact us at [email protected] before continuing to use the Platform.
17. Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, the Platform, or any aspect of Emendari, please feel free to contact us. We are here to assist you and ensure your experience with Emendari is seamless and beneficial. Please email us at: [email protected]. Our support team is available during the following business hours: Monday to Friday: 9:00 AM – 6:00 PM (UK Time). Saturday and Sunday: Closed. We strive to respond to all inquiries within 48 hours during business days. For urgent matters, please include "URGENT" in the subject line of your email.
Thank you for choosing Emendari. We are committed to supporting your academic success and welcome your feedback and suggestions to improve our platform.